Apply for a Replacement Post Office PASS Card

Card Replacement is available only for existing Post Office PASS Card holders. If you never had a Post Office PASS Card complete a New (first-time) application.

You can apply for a replacement Post Office PASS Card if:

  • you lost your Post Office PASS Card
  • your card is damaged
  • you wish to obtain a higher age band UK proof of age card, because you turned 16 or 18
  • your appearance has changed
  • your Post Office PASS Card has expired (all cards expire 3 years after issuing)
  • your name has legally changed (a Marriage Certificate, Court Order, Divorce Decree Absolute or Change of Name Deed will be required)

How to apply for your Replacement Post Office PASS Card

  1. Start your online application by using "Start a Replacement application" button below.
  2. "Create Your Account" online (complete a registration form and activate your account) or "Log in" to your Post Office PASS Card online account if you already have one.
  3. Go to "Apply Online", use "Apply for a replacement card" button, complete the online Replacement application and make a payment.
  4. Upload your new photo (optional) and, if needed, any documents required.
  5. Submit your application for processing.
  6. We post your proof of age card to you after the application is verified and your identity checked.
Please note for Express applications all required information must be received by 12pm for the application process to start that day.

Card Replacement

Standard Application

Costs £12 and takes up to 21 days. Card sent by Royal Mail 2nd Class (2-3 working days).

Express Application

Costs £25 and takes 1-2 working days. Card sent by Royal Mail 1st Class (aimed for next-day; fast-track available).

Start a Replacement application

Never had a Post Office PASS Card?

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Applying for a higher age band

If you wish to apply for a higher age band before you actually reach the age, for example if you are 17 but wish to apply for an 18+ UK ID card, you must confirm this either:

  • by selecting the required age band when you apply online
  • or by emailing [email protected] after you pay for your application and stating that you wish to receive a card in the next age band together with your name and address
The card in this case will be issued only on the date or after your actual birthday. If we are not informed about the age band you wish to use, we will produce a card which displays the age band applicable to you at the time of despatch.