Card Replacement

Post Office PASS Cards are available in 3 age categories: '18+' for adults, '16-17' for young people aged 16 or 17 and 'Under 16' for children. A Standard application for a replacement card costs £12 and takes up to 21 days (card posted by Royal Mail 2nd class); an Express application for a replacement card costs £25 and takes 1-2 working days (subject to verification; card posted by Royal Mail Tracked 24 - next day delivery).

If CitizenCard issue you with a Post Office PASS Card it remains our legal property. You have the right, as the lawful cardholder, to use the proof of age card for the purpose of proving age and identity in the UK. You must at all times keep the card safe and minimise the possibility of it being lost, stolen or damaged. If your card is mislaid you should endeavour to find it.

You can apply for a replacement Post Office PASS Card if:

• you lost your Post Office PASS Card
• your card is damaged
• you wish to obtain a higher age band UK proof of age card, because you turned 16 or 18
• your appearance has changed
• your Post Office PASS Card has expired (all cards expire 3 years after issuing)
• your name has legally changed (a Marriage Certificate, Court Order or Change of Name Deed will be required)

If you wish to apply for a higher age band before you actually reach the age, for example if you are 17 but wish to apply for an 18+ UK ID card, you must confirm this either:

• by selecting the required age band when you apply online
• or by emailing [email protected] after you pay for your application and stating that you wish to receive a card in the next age band together with your name and address.

The card in this case will be issued only on the date or after your actual birthday. If we are not informed about the age band you wish to use, we will produce a card which displays the age band applicable to you at the time of despatch.